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BOARDRIDERS CLUB
Returns
HOW TO RETURN AN ITEM
We want to ensure that you are completely happy with your purchase. We understand that sometimes it’s difficult to choose the right products online and it's ok to change your mind!
FULL PRICED ITEMS
Mail + In Store
Full priced items may be returned within 30 days of purchase, via mail or in store.*
SALE / PROMOTIONAL ITEMS
Mail Only
Sale and promotional items may be returned within 30 days of purchase, via mail only (not in store).*
Via Mail
(Full Priced & Sale Items)
STEP 1: PREPARE
Include your Proof of Purchase and submit your return via the return portal. Receive your shipping label via email then print out and attach to your parcel. Any questions? Please contact us here.
STEP 2: PACK
Reuse the original packaging (box or satchel) and ensure you include only unused, unworn and undamaged items (including all tags, labels and retail packaging)
STEP 3: POST
Drop your return into any NZ post or parcel post box. Once we receive your return, its takes 1-2 business days to process your refund.
In Store
(Full Priced Items Only)
STEP 1: PREPARE
Make sure you have your proof of purchase and are only returning full priced items. View our terms and conditions for more information on in-store returns.
STEP 2: CHECK
Ensure all items are unused, unworn and undamaged (including all tags, labels and retail packaging)
Any free promotional items should be returned along with your order.
STEP 3: FIND A STORE
Find your nearest company owned store and return your items!
Please note:
Returns can only be processed by company owned stores and cannot be processed by our factory outlet stores or any authorised dealers.
Only full priced items are able to be returned in store, sale items purchased online must be returned via mail.
Online orders purchased using PayPal or Afterpay cannot be returned in store and must be returned via mail.
TERMS & CONDITIONS
Before sending your purchased item back to us please make sure you read our full Terms and Conditions to simplify your experience.
FAQ
To make things easier for you we have a list of Frequently Asked Questions from our customers. Please read these if you have any queries.
